New Model 3 Not Charging

Hi everyone,

Hopefully questions are okay here! My wife just purchased a new 2021 model 3 and it was delivered last night. After taking delivery we noticed a paper tucked in between the passenger seat and the center console titled In-Vehicle Traveler and noted a charge port alert.

Today when attempting to charge at home we couldn’t get any charge and the T was a solid red color. We’ve reached out to our local department in hopes of a solution. We wanted to know if anyone else has had this experience and if if this is a software or perhaps hardware issue.

Thanks for your input!

submitted by /u/Prysa
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