Long story short, this is my second Tesla I’m purchasing, and this experience has been night and day from the first time I bought a Tesla. It feels like everything has changed for the worst.
Then: Called one general number, someone answered, transferred me to my SA or I had their extension to dial. No issue with communication could always get a hold of someone. Site always gave me an relative update of delivery.
Now: Get the SA’s mobile number and a fake office number in their signature (shows ext 3 and when you hit that the IVR says not valid). Doesn’t look like there is a sales phone number, local number routes to a phone queue that I’ve yet to get someone to pick up. Calling my SA, he never answers. When he calls me, its a different outbound number. Texting or emailing results in a response days later.
This would be fine, except I was told this week my estimated delivery date (placed early feb) for a MY went from 4-6 weeks to 3-6 months for the 7 seater. I was given the option to take a car that is in transit for an almost similar build, but would have to pay the new price (price raise) unless I emailed complaining. So I did that and I have heard nothing back since then. So no clue if I’m getting a car soon’ish or have to go through the hurdles of financing again late summer.
How have you handled an SA that didn’t respond? This is a surprisingly bad experience compared to the first time I bought a Tesla.