Tesla model S trunk wont open, car reports it open

Hi guys, I have a trunk problem with Tesla model S. It wont open while the car reports it open. We disassembled the plastic parts and reached the electromotor opening/closing the trunk, we tested it and the motor itself is working. However it still doesn’t work. We suspect the problem is in the locking mechanism as the car sees it open even if we force it closed (maybe some switch in the lock?). Has anyone experienced this issue? Any hints would be greatly appreciated!

submitted by /u/ceymore
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